Returns & Refund - Accordion

Change-of-mind returns apply to parts and accessories only. You can request a return for a refund or exchange within 30 days of receiving your order. Change-of-mind returns do not apply to e-bikes and e-trikes. If you're not sure which model suits the rider, book a test ride or call us before you order.

• Items must be unopened, unused, unassembled and in brand-new condition, in original packaging, with proof of purchase.
• Contact us before returning anything. We'll send instructions if the return is approved.
• You pay return freight. Original delivery charges aren't refunded, and where shipping was free we may deduct the actual outbound shipping cost. A 10% change-of-mind return fee is deducted from approved refunds.
• High-capacity lithium-ion batteries are generally not eligible for change-of-mind returns once dispatched.
• Approved refunds go to the original payment method, usually within 2–3 business days after we receive and inspect the item.

None of this limits your rights under the Australian Consumer Law if an item is faulty, incorrectly supplied, damaged in transit or doesn't match its description. For full conditions, please see our Returns & Refund page.