Shipping & Delivery

Getting your Ridewave bike, trike, parts or accessories to you should feel straightforward. We dispatch online orders from Vermont, Victoria, and provide clear delivery options at checkout before you pay.

• Dispatched from Melbourne: All online orders leave from Vermont, Victoria 3133.
• Bike and trike delivery: Enter your delivery address at checkout to see the delivery charge before payment.
• Parts and accessories: Orders over $100 AUD ship free; orders under $100 AUD have a flat $10 shipping fee.
• Transit insurance: Included with every order for loss or damage while it is being transported.
• Click & Collect: Free by arrangement from our Melbourne and Sydney showrooms.

Need a delivery estimate before ordering? Contact us with your suburb, postcode and the model you are interested in. We will help you understand the likely delivery timeframe.

We aim to process and dispatch in-stock orders received before noon, Monday to Friday, on the same day. Same-day dispatch is not guaranteed, and orders are not dispatched on weekends or public holidays.

Once your order is fulfilled, we will send a tracking link. Please allow up to 24 hours on business days, or up to 48 hours for weekend and public-holiday orders, for tracking to become available.

Delivery times are estimates only. They can vary by postcode, suburb, carrier capacity, product size and remote-area handling. Peak periods, public holidays and courier disruptions can extend delivery times.

Estimated transit times from Vermont, Victoria 3133

• Victoria: 1–7 business days
• New South Wales / ACT: 1–10 business days
• Queensland: 2–12 business days
• South Australia: 2–10 business days
• Tasmania: 4–8 business days
• Western Australia: 5–14 business days
• Northern Territory: 7–14 business days

These estimates are based on Allied Express delivery zones and are provided as a guide only. Some regional, remote and island locations can take longer. For the most useful estimate, please contact us with your suburb and postcode.

Ridewave products are currently available for purchase and delivery within Australia. Please contact us before ordering if you have a special delivery request.

E-bikes and e-trikes are bulky freight items and do not qualify for free shipping. Their delivery charge is calculated and collected at checkout based on the delivery address and vehicle type.

Parts and accessories orders over $100 AUD ship free throughout Australia. Orders under $100 AUD have a flat $10 shipping fee. When parts or accessories are ordered with an e-bike or e-trike, no additional shipping charge applies for those accompanying items.

Remote locations and islands are included in the checkout delivery calculation. We may complete our usual delivery checks before dispatch, but an accepted order will not receive a separate post-checkout freight surcharge.

All bike deliveries need a signature upon arrival. If no one is available at the delivery address when the order arrives, the customer may be charged a redelivery fee.

Every order includes transit insurance for loss or damage while it is being transported. If your order arrives with visible damage, please take photographs of the packaging and item, and ask the courier to document the damage where possible. Contact us promptly with your order number.

If an item is lost or damaged in transit, Ridewave will work directly with the delivery partner and arrange a replacement shipment or another appropriate solution. We may ask you for photographs or delivery information to help us resolve the issue quickly. Shipping damage is handled through the transit-insurance and freight process rather than the standard product-warranty process.

We aim to process and dispatch in-stock orders received before noon, Monday to Friday, on the same day. Same-day dispatch is not guaranteed, and orders are not dispatched on weekends or public holidays. If your order has not arrived within 14 business days, please contact hello@ridewavebikes.com with your order number so we can assist.

Delivery time is an estimate and varies by postcode, suburb, carrier capacity, product size and remote-area handling. Peak periods, public holidays and courier disruptions can extend delivery times. For a more tailored estimate, please contact us with your suburb, postcode and the model you are interested in.

Free Click & Collect is available by arrangement from our Melbourne and Sydney showrooms. We offer complimentary assembly for e-bikes and e-trikes collected in person; please give us one to two days’ notice where possible. Sydney collection orders may require stock to be transferred from Melbourne first, so additional time may be needed.

Once an e-bike or e-trike has been assembled, it is difficult to arrange standard freight transport because of its size and shape. If you choose complimentary assembly, collection must be arranged by you. You may collect the vehicle yourself or arrange a third-party transport provider at your own cost. Ridewave is not responsible for loss or damage arising from customer-arranged transport. Please contact us before booking a third-party collection so we can confirm the pickup details.

Most orders must be shipped to a residential address or the customer’s workplace, as we commonly do not deliver to P.O. boxes, parcel lockers, storage units, vacant lots, public areas, or unattended locations, unless prior arrangements are made with our team.

For the best experience, we recommend shipping to an address where someone is available to receive the package. If that's not feasible, consider asking a friend, family member, or your local bike shop to accept and assemble your order on your behalf. Please note that a signature is required upon delivery, and items will not be left at doorsteps for security reasons. If you miss the delivery, there may be a re-delivery fee. Thank you for your understanding!

Every order includes transit insurance for loss or damage while it is being transported. If you receive a package that is visibly damaged, please take photographs and ask the courier to document the damage where possible. Contact Ridewave promptly with your order number. We will work directly with the delivery partner and arrange a replacement shipment or another appropriate solution.

All products are shipped in secure packaging. E-bikes and e-trikes are generally delivered by a bulky-freight carrier. Smaller parts and accessories may be sent separately via AusPost or another carrier, so they can have different tracking links and delivery times.

Please confirm that your shipping information is correct and ensure that someone will be present at your address to sign for the delivery. Once your order has been shipped, we are unable to cover any re-delivery fees. If additional return costs arise due to unavailability or an incorrect address, those expenses will be passed on to you.

Because Ridewave products are high-value and specialised, online orders are subject to review and acceptance before fulfilment. This helps us confirm order accuracy, delivery feasibility, stock availability and payment security.

We may contact you if we need to verify your delivery or payment details. We reserve the right to decline or cancel an order before fulfilment where delivery, stock, payment verification or other operational requirements cannot be satisfied.

Return shipping costs and packaging are typically not covered unless authorized or if the return is due to a defect in Ridewave Bikes. We’re here to assist you throughout the return process to ensure a smooth experience, so don’t hesitate to reach out for help!

Orders may experience delays during major public holidays and peak seasonal periods. We cannot guarantee delivery by a particular date, including Christmas. If timing is important, please contact us before ordering with your suburb, postcode and preferred delivery timeframe.