Shipping & Delivery - Accordion
Ridewave ships e-bikes, e-trikes, parts and accessories Australia-wide from our Melbourne warehouse. Standard e-bike and e-trike shipping is free to VIC, NSW, QLD, SA and ACT; $250 AUD to WA and TAS; and $500 AUD to NT. Parts and accessories orders over $100 AUD ship free; orders under $100 have a flat $10 shipping fee.
- In-stock orders are processed Monday to Friday, with tracking sent after fulfilment.
- E-bikes and e-trikes are bulky freight items, so delivery timing can vary by postcode, suburb, product size, carrier capacity and remote-area handling.
- Parts and accessories may travel with your e-bike or e-trike, or be sent separately depending on the order and carrier. If items are sent separately, you will receive a separate tracking email for each shipment.
- Transit insurance is included with every order.
- An additional surcharge may apply to a small number of exceptionally remote addresses. We will contact you first, and we won't collect it or dispatch the order without your agreement.
- Free Click & Collect is available by arrangement from our Melbourne and Sydney showrooms, with complimentary assembly for e-bikes and e-trikes collected in person. Please give us one to two days' notice where possible. Sydney pickup may require a stock transfer from Melbourne.
Estimated transit times after dispatch:
- Victoria: 1–7 business days
- New South Wales / ACT: 1–10 business days
- Queensland: 2–12 business days
- South Australia: 2–10 business days
- Tasmania: 4–8 business days
- Western Australia: 5–14 business days
- Northern Territory: 7–14 business days
These times are estimates, not guaranteed delivery dates. Freight timing can be affected by your postcode, regional or remote-area handling, carrier capacity, weather, public holidays and other transport conditions.
Once an order has been dispatched, we may be unable to cancel or recall it. Change-of-mind returns apply to parts and accessories only, not e-bikes or e-trikes. Please contact us before returning anything. This does not affect your rights if your product is faulty, incorrectly supplied or damaged in transit.
For full delivery conditions, pickup information and return rules, please see our Shipping & Delivery and Returns & Refund pages.