Frequently asked questions
Answers to common questions about buying from Ridewave.
How does delivery work?
Ebike and e-trike delivery is free to VIC, NSW, ACT, SA and QLD. Delivery times depend on where you live. See Shipping & Delivery for rates and timing.
How do I track my order?
Once your order ships, we'll email you a tracking number. If you have any trouble tracking your order, contact our team at hello@ridewavebikes.com.
What is your returns policy?
We offer 30-day change-of-mind returns on unused, unopened items, for parts and accessories only. Assembled ebikes and e-trikes aren't covered by change-of-mind returns. Your rights under the Australian Consumer Law always apply. See Returns & Refund for details.
What warranty do I get?
Ebikes and e-trikes come with a 2-year limited warranty on the frame, motor and electrical parts. The battery is covered for 2 years or 300 recharge cycles, whichever comes first, and accessories for 6 months. Cover starts on the delivery or showroom pickup date. See our warranty terms.
Can I try a bike before I buy?
Yes. Test rides are free and by appointment at our showrooms in Vermont (Melbourne), Girraween and Marrickville (Sydney). Book a test ride.