Urban eBike – iGO Special Edition

The Urban eBike – iGO Special Edition is a refined urban ebike built for smooth city commuting and relaxed everyday riding. Designed on a balanced hybrid urban frame, it delivers a confident and comfortable ride that feels natural in real-world urban conditions.

At the heart of this urban ebike is a responsive mid-drive motor, delivering smooth and efficient power directly through the drivetrain. This mid-drive system provides better weight distribution, improved climbing performance, and a more natural pedalling feel compared to hub motors — ideal for stop-start traffic and varied city terrain.

Customisable pedal assist levels allow riders to fine-tune support for commuting, errands, or longer leisure rides, while maintaining excellent efficiency. The robust frame design and integrated safety features ensure durability and stability for daily use.

Paired with a high-capacity battery, the Urban eBike offers an impressive riding range of up to 110km under optimal conditions, reducing the need for frequent charging. Whether you’re commuting to work, riding bike paths, or cruising around town, the Urban eBike – iGO Special Edition combines mid-drive performance, comfort, and clean urban styling into one versatile electric bike.

Ridewave ships e-bikes, e-trikes, parts and accessories Australia-wide from our Melbourne warehouse. Standard e-bike and e-trike shipping is free to VIC, NSW, QLD, SA and ACT; $250 AUD to WA and TAS; and $500 AUD to NT. Parts and accessories orders over $100 AUD ship free; orders under $100 have a flat $10 shipping fee.

• In-stock orders are processed Monday to Friday, with tracking sent after fulfilment.
• E-bikes and e-trikes are bulky freight items, so delivery timing can vary by postcode, suburb, product size, carrier capacity and remote-area handling.
• Parts and accessories may travel with your e-bike or e-trike, or be sent separately depending on the order and carrier. If items are sent separately, you will receive a separate tracking email for each shipment.
• Transit insurance is included with every order.
• An additional surcharge may apply to a small number of exceptionally remote addresses. We will contact you first, and we won't collect it or dispatch the order without your agreement.
• Free Click & Collect is available by arrangement from our Melbourne and Sydney showrooms, with complimentary assembly for e-bikes and e-trikes collected in person. Please give us one to two days' notice where possible. Sydney pickup may require a stock transfer from Melbourne.

Estimated transit times after dispatch:

• Victoria: 1–7 business days
• New South Wales / ACT: 1–10 business days
• Queensland: 2–12 business days
• South Australia: 2–10 business days
• Tasmania: 4–8 business days
• Western Australia: 5–14 business days
• Northern Territory: 7–14 business days

These times are estimates, not guaranteed delivery dates. Freight timing can be affected by your postcode, regional or remote-area handling, carrier capacity, weather, public holidays and other transport conditions.

Once an order has been dispatched, we may be unable to cancel or recall it. Change-of-mind returns apply to parts and accessories only, not e-bikes or e-trikes. Please contact us before returning anything. This does not affect your rights if your product is faulty, incorrectly supplied or damaged in transit.

For full delivery conditions, pickup information and return rules, please see our Shipping & Delivery and Returns & Refund pages.

Ridewave provides a 2-year limited warranty on ebikes and e-trikes (battery: 2 years or 300 recharge cycles, whichever comes first) and a 6-month limited warranty on accessories, starting from the date of delivery or showroom pickup, against manufacturing faults and defects under normal intended use. Warranty assessment depends on the product, purchase date, issue type, usage, assembly, maintenance, and review by the Ridewave team.

• Eligible warranty claims may involve replacement parts, repair support, or another appropriate solution after assessment.
• Warranty does not cover normal wear and tear, tyre punctures, misuse, water damage, unauthorised modifications, improper assembly, lack of maintenance, crash damage, or third-party repairs completed without written approval.
• Please keep your proof of purchase and submit photos or videos when making a warranty claim, as Ridewave reviews evidence before approving warranty outcomes.
• Warranty support is provided in addition to your rights under Australian Consumer Law.

For full warranty coverage, exclusions, claim steps, and assessment requirements, please see our Warranty page or submit a claim through the Warranty Claim page.

Change-of-mind returns apply to parts and accessories only. You can request a return for a refund or exchange within 30 days of receiving your order. Change-of-mind returns do not apply to e-bikes and e-trikes. If you're not sure which model suits the rider, book a test ride or call us before you order.

• Items must be unopened, unused, unassembled and in brand-new condition, in original packaging, with proof of purchase.
• Contact us before returning anything. We'll send instructions if the return is approved.
• You pay return freight. Original delivery charges aren't refunded, and where shipping was free we may deduct the actual outbound shipping cost. A 10% change-of-mind return fee is deducted from approved refunds.
• High-capacity lithium-ion batteries are generally not eligible for change-of-mind returns once dispatched.
• Approved refunds go to the original payment method, usually within 2–3 business days after we receive and inspect the item.

None of this limits your rights under the Australian Consumer Law if an item is faulty, incorrectly supplied, damaged in transit or doesn't match its description. For full conditions, please see our Returns & Refund page.